How much is shipping?
Nothing. Shipping is free on every order, and import duties are already included in the price.
How long does delivery take?
Orders are processed in 1–3 business days and usually arrive within 8–12 business days after that. You’ll get a tracking number by email as soon as your order ships. See our Shipping page for details.
Will it arrive before Christmas?
Order by December 5 and it should arrive in time for the holidays.
Where do orders ship from?
Orders ship from our fulfillment partner’s warehouse, which may be located outside the United States. That’s why delivery takes a little longer than a big-box store – and why our prices stay low.
Which size should I choose?
Shark Slippers come in one size that fits EU 35–41 (about US women’s 5–10).
Bear Claw Slippers come in three sizes by slipper length (26, 28 or 30 cm) that together fit EU 36–45 (about US women’s 6 to men’s 11). Between sizes? Go up.
Can I return my slippers?
Yes. Damaged or wrong items are replaced or refunded for free, and you can return unworn items within 14 days of delivery. Read our Returns & Refunds page for how it works.
How do I clean my slippers?
We recommend spot cleaning or a gentle hand wash in cold water, then letting them air dry. Avoid the dryer – heat can flatten the plush.
Can I change or cancel my order?
Yes, as long as it hasn’t shipped yet. Contact us as soon as possible through our Contact page.
I have another question.
We’re happy to help. Send us a message through our Contact page and we’ll get back to you within 1–2 business days.