We want you to love your new slippers. If something isn’t right, here’s how we’ll make it right.
Damaged, defective or wrong item
Contact us within 14 days of delivery through our Contact page with your order number and a photo of the problem. We’ll send a free replacement or give you a full refund – your choice. You don’t need to send the item back.
Changed your mind or wrong size
You can return items within 14 days of delivery. To be eligible, items must be unworn, clean and in their original packaging.
- Contact us through our Contact page with your order number before sending anything. We’ll reply with the return address and instructions.
- Ship the item back. The customer pays return shipping for change-of-mind and size returns. Returns may need to be sent to our fulfillment partner, which may be located outside the United States, so we recommend a trackable shipping method.
- Once we receive and inspect the item, we’ll refund the full product price to your original payment method within 5–10 business days.
Items sent back without contacting us first can’t be accepted.
Cancellations
You can cancel your order free of charge until it has shipped. Contact us as soon as possible and we’ll cancel it and refund you in full.
Refund timing
After a refund is issued, it can take a few business days for your bank or card issuer to show it on your statement.